CAESARS TOTAL REWARDS® GREAT GIFT WRAP UP 2013
| PROMOTION: | GREAT GIFT WRAP UP® 2013 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| PROMOTION PERIOD: |
BEGINS: JANUARY 1, 2013 5:00 A.M. PST ENDS: DECEMBER 8, 2013 6:00 P.M.. PST |
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| PARTICIPATING PROPERTIES: |
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GENERAL PROMOTION RULES
As used herein "Caesars" means the Participating Properties, and all of their parents, affiliated, and subsidiary companies.
- Void where prohibited or restricted by law. Must be at least 21 years of age to participate, and participants must provide valid proof of age.
- This Promotion is subject to all applicable federal, state, and/or tribal rules and regulations, including gaming, and all aspects of the Promotion are subject to the approval of appropriate regulatory authorities and is void where prohibited.
- Participants must show their Total Rewards® Card and valid picture identification (driver's license, state identification card, or military identification card) in order to redeem Gift Points. If participant is not a U.S. citizen, a current passport or alien registration card is required.
- Participants are responsible for any and all taxes (income or sales), licenses, registrations and other government imposed fees.
- If Caesars chooses to secure additional documents as Caesars may reasonably require relating to this Promotion and its rules, including but not limited to affidavits of eligibility/release, tax documents or other similar agreements, then each Participant agrees to sign the same upon Caesars request.
- All decisions regarding the interpretation of rules, eligibility, etc. for this Promotion lie solely with Caesars and its Management, whose decisions are final.
- Caesars reserves the right to modify or cancel or limit participation to this Promotion at any time at participating casinos, for any reason, subject to all applicable regulatory approval, provided that such modification shall not, as of the date of such modification, materially alter or change any participant's Gift previously awarded. Notice of any such modification is sufficient if posted at the Total Rewards® Center.
- Management reserves the right to replace, withdraw or limit Gifts in this Promotion at its discretion and without prior notice. Gift Point prices for Gifts are subject to change without notice. Gifts are subject to availability, may be offered in limited quantities, and are subject to change or substitution by Caesars at any time.
- In Caesars' sole discretion, Caesars may deny participation in the Promotion, may offset any Gift award and/or the cash value of any Gift or may withhold any Gift Points or Gift if the Participant has any outstanding obligation due and owing to Caesars.
- Caesars may disqualify any person for any Gift Points or Gift based upon fraud, dishonesty, violation of promotional rules or other misconduct whether or not directly related to this Promotion.
- Caesars is not liable for injuries or losses arising or resulting from participation in the Promotion and is not liable for acts or omissions by employees, whether negligent or willful, in the conduct of the Promotion (including, but not limited to, erroneous calculation of Gift Points or communication regarding same) and is not liable in the event of any equipment or software malfunction.
- Caesars is not responsible for electronic transmission errors or delays resulting in omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alterations of participation materials, or for technical, hardware, software, or telephone failures of any kind, lost or unavailable connections, fraud, incomplete, garbled, or delayed computer transmissions, whether caused by Caesars, users, or by any of the equipment or programming associated with or utilized in the Promotion or by any technical or human error which may occur in the processing of submissions which may limit, restrict, or prevent a participant's ability to participate in the Promotion.
- If for any reason the Promotion is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes within or beyond the control of Caesars which corrupt or affect the administration, security, fairness, integrity, or proper conduct of this Promotion, Caesars reserves the right at its sole discretion to cancel, terminate, modify or suspend the Promotion.
- Any attempt by any person to deliberately damage any program or website or to undermine the legitimate operation of this Promotion may be a violation of criminal and civil laws and should such an attempt be made, Caesars reserves the right to seek damages from any such person to the fullest extent of the law.
- All participation will be retained for record keeping purposes in accordance with local regulatory policies.
- Participants must be present during the Promotion Shopping Events in Las Vegas, Nevada, to redeem Gift Points. Participants cannot call in nor have a Casino Host redeem Gift Points.
- Employees of Caesars and its subsidiaries, affiliates, or parent companies and immediate family members of employees who are (i) director level or above and/or (ii) involved in coordinating or executing promotions or tournaments are not eligible for this Promotion. Immediate Family is defined as: spouse, child or anyone sharing the same residence as the applicable employee.
- Individuals who are excluded from casino facilities, including through a government program, at Caesars discretion, or by their own request, are not eligible.
- By participating in this Promotion, Participants agree to comply with all rules contained herein.
- A copy of these rules will be available at the Total Rewards® Center throughout the duration of this Promotion.
- Participants' slot play and table game play must be tracked in order to receive Gift Points. Gift Points for this Promotion cannot be accumulated through any other means. Any Total Rewards® credits received for any non-gaming purchases or for customer service issues will not be considered for Gift Points.
- Non-tracked play will not be considered for Gift Points.
- Slot players must insert their Total Rewards® card while playing slots in order to receive Gift Points. It is the slot player's responsibility to make certain the card reader is operational when inserting his/her Total Rewards® card. Total Rewards® cards must be used continuously during play to receive an accurate reading of tracked play.
- Table game players must turn their Total Rewards® card in to the dealer to have their play tracked in order to receive tracked play Gift Points. Caesars uses reasonable efforts to track a table game participant's average bet and length of play. However, as a condition of receiving Gift Points for playing table games, all Promotion participants agree that such tracking is based on the personal observation of Caesars employees, which is subject to error. The determination of Caesars shall be final with respect to any discrepancies regarding tracked table play.
- Gift Points obtained via tracked slot and/or table play will automatically become part of the Gift Point database. Tracked slot and/or table play Gift Points may not be accessed immediately due to the delay in data input or random system overload.
- Gift Point balances are provided as a courtesy estimate prior to the Promotion Period. Adjustments can occur due to adjusted ratings, misprints, misidentifications, etc. Actual Gift Point balances will be determined and provided during the Promotional Period.
- Participants agree to allow Caesars the unconditional use of their name and likeness for promotions/advertising and announcements without compensation, consideration, notice, review, or further consent.
- Any dispute involving Harrah's Ak-Chin Casino Resort Gift Points earned or redeemed shall be subject to the provisions of Section 14 of the Compact between the Ak-Chin Indian Community and the State of Arizona.
- Regarding Harrah's Rincon Casino & Resort, in the event of a dispute involving the outcome of a promotion or contest, participants may, within seven (7) days, file the dispute in writing with the Rincon Tribal Gaming Commission for review.
PROMOTION OVERVIEW - HOW TO PARTICIPATE
The Great Gift Wrap Up ® 2013 (the "Promotion") is a shopping extravaganza which any Total Rewards®' cardholder that plays (“Participant”) at any of the Total Rewards®' Participating Properties (defined below), can participate in from 12:00 Midnight on January 1, 2013 through 6:00 p.m. on December 8, 2013 (the "Promotion Period"). Throughout the Promotion Period, all Participants that play at any of the Participating Properties can earn bonus "Gift Points" on top of their Reward Credits (“Reward Credits”). These Gift Points can then be redeemed in Las Vegas, Nevada, for fabulous prizes (“Prizes”) during two (2) separate week-long Promotion Shopping Events in November, 2013 and December, 2013 at the following locations:
| Dates: | November 7, 2013 through November 11, 2013 |
| Time: | 10:00 a.m. to 6:00 p.m. |
| Place: | Sunset Ballroom, Flamingo Hotel and Casino |
| Dates: | December 4, 2013 through December 8, 2013 |
| Time: | 10:00 a.m. to 6:00 p.m. |
| Place: | Palace Ballroom, Caesars Palace |
ELIGIBILITY
All Participants who play slots, table games, poker room, and race and sports book at any one of the Participating Properties during the Promotion Period will be eligible to earn Gift Points.
HOW TO EARN GIFT POINTS
- For every one (1) Reward Credit you earn from your play from 5:00 a.m. PST on January 1, 2013 to 6:00 p.m. PST on December 8, 2013 at the Participating Properties, you will receive approximately one (1) Gift Point. For example: If Participant earns five (5) Reward Credits, they will receive five (5) Gift Points.
- There may be special days where participant will receive more. Management also reserves the right, in its sole discretion, to allow alternative methods for obtaining Gift Points on the days of the Promotion Shopping Events (as defined below). Participant will only receive Gift Points for play at the Participating Properties. The Promotion is not available anywhere else.
- Unredeemed Gift Points expire on December 8, 2013 at 6:00 p.m. PST.
- Gift Points are a bonus provided IN ADDITION to Reward Credits already earned, and do not affect Reward Credit balance. Gift points have no cash value.
- Gift Point balance may be checked by visiting any Total Rewards® booth at any Participating Property. Participants may also check their e-mail account and mailbox periodically for Gift Point balance. Questions regarding your balance may be directed to the Casino Host for more information.
- Accumulated Gift Points are exclusive to each individual Participant. Only Associated Account holders (people who share the same Total Rewards Account number) may automatically share Gift Points when only one (1) of those Total Rewards member is present. Other Total Rewards members may transfer or combine Gift Points as long as both account holders are present at the Event to complete the transfer / combining of Gift Points. Participating Total Reward members must present acceptable photo identification when transferring and redeeming the Gift Points. Gift Points Transfers are limited to a maximum of three (3) transfers per Total Rewards member and each such transfer must be made to a different Participant, each of which must be Total Rewards cardholders. The transferring of points is exclusive to this Promotion only.
HOW TO REDEEM GIFT POINTS
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Gift Points may only be redeemed in person during either one or both of the Promotion Shopping Events in Las Vegas, Nevada, which Promotion Shopping Events occur on the following dates and places:
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November 7 to November 11, 2013 at Flamingo Las Vegas
10:00 a.m. to 6:00 p.m. PST -
December 4 to December 8, 2013 at Caesars Palace
10:00 a.m. to 6:00 p.m. PST
- Participants must attend one or both of the Promotion Shopping Events in person at either Flamingo Las Vegas or Caesars Palace in Las Vegas, Nevada, to redeem Gift Points.
- It is not a requirement to stay at one of our properties to participate in this Shopping Event, but if Participants wish to reserve a hotel room during period of this Promotion, they may call 1-866-WRAPUP1
- During the Promotion Shopping Events, Gift Points may be redeemed for various types of consumer merchandise (“Gifts”) as well as Reel Rewards and Table Gaming vouchers (“Free Play”).
- Participants may also use your Gift Points for trips ranging from Sporting Events to Vacations. Check back under Experientials for a complete list of events and packages on or before October 1, 2013.
- Visit www.greatgiftwrapup.com to view the complete list of Gifts available. Gifts are subject to availability, may be offered in limited quantities, and are subject to change or substitution by Caesars (defined below) at any time.
DELIVERY OF GIFTS
- When Gift Points are redeemed for Gifts during the Promotion Shopping Events, all Gifts are shipped directly to the mailing address provided when Gift Points are redeemed.
- International shipping of the Gifts is available to Canada only with no additional charges. Please note that some gifts cannot ship internationally due to customs laws or unique product requirements.
- We anticipate that most Gifts will be delivered by December 25, 2013. However, all Gift shipments are subject to weather-related delays, holiday mail volume, and events beyond our control and therefore cannot be guaranteed to deliver before December 25, 2013. Shipments to Canada, Gifts shipped directly from our manufacturing partners, and Gifts marked with extensive lead times may not arrive before December 25, 2013.
- When Gift Points are redeemed for “Free Play” during the Promotion Shopping Events the vouchers will be provided by the Great Gift Wrap Up cashier at check-out from the Promotion Shopping Event.
QUESTIONS REGARDING GIFTS AFTER THE PROMOTION PERIOD ENDS
Participants may contact Customer Service at 1-800-901-2316 to speak with Customer Service Representatives or via email at CaesarsSupport@skymall.com.
| Customer Service will be open 7 days a week: |
| Monday - Friday 6:00 a.m. - 9:00 p.m. MST |
| Saturday - Sunday 8:00 a.m. - 5:00 p.m. MST, |
| Except as noted below: |
| Thursday, November 27, 2013 - Close at 4 p.m. MST |
| Tuesday, December 24, 2013 - Close at 6 p.m. MST |
| Wednesday, December 25, 2013 - Closed |
| Tuesday, December 31, 2013 - Close at 6 p.m. MST |
| Wednesday, January 1, 2014 - Closed |
ALL SALES ARE FINAL
See procedures below for handling damaged, defective, incorrect, lost and missing gifts.
ALL ORIGINAL PACKAGING MUST BE RETAINED, including boxes, shipping label, and all internal materials, contents, and wrapping. In order to process a claim with UPS, FedEx, or freight carrier these items are needed. Failure to do so may result in non-replacement of item and will not receive any credit for current or future events.
ALL ORIGINAL PACKAGING MUST BE RETAINED, including boxes, shipping label, and all internal materials, contents, and wrapping. In order to process a claim with UPS, FedEx, or freight carrier these items are needed. Failure to do so may result in non-replacement of item and will not receive any credit for current or future events.
- For a damaged shipment (e.g., physical damage or marring to box or item): All external and concealed damage must be reported within three (3) business days of receipt of item. For White Glove Delivery items, all damage must be reported at the time of delivery, DO NOT ACCEPT DELIVERY. Contact customer service immediately. Please contact Customer Service at 1-800-901-2316 to start the claim and initiate the replacement process. Failure to report within this timeframe will result in non-replacement of item and will not receive any credit for current or future events.
- For a defective shipment (e.g., an electronic item does not turn on when plugged in): All products are fully warranted by the manufacturers. Defective merchandise will be handled in a manner consistent with the manufacturer's policy. Please contact Customer Service for assistance and direction on each manufacturer's warranty process. Included in your shipments materials will be your proof of purchase needed in order to initiate your warranty service. Proof of purchase is available upon request, please contact Customer Service.
- For incorrect gift: Any incorrect gift received must be reported to Customer Service within 60 days from date of sale. Please contact Customer Service to initiate the inquiry. Failure to report within this timeframe will result in non-replacement of item and will not receive any credit for current or future events.
- For lost shipment or missing gift: Any lost shipment or missing gift must be reported to Customer Service within 60 days from date of sale. Please contact Customer Service to initiate the inquiry. Failure to report within this timeframe will result in non-replacement of item and will not receive any credit for current or future events.
